OUR PRIVACY POLICY

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Mallorcan Soul is committed to protecting our customer's privacy.

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Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights.
What personal data do we collect about you?


We collect personal data from you when you provide it to us directly and through your use of the Site.

 

This information may include:
• Information you provide to us when you use our Site (e.g. your name, contact details, product reviews, and any information which you add to your account profile);


 

• Transaction and billing information, if you make any purchases from us or using our Site.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:



 

• To fulfil your order and maintain your online account.


 

• To manage and respond to any queries or complaints to our customer service team.
• For market research, e.g. we may contact you for feedback about our products.

 

• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.


 

• To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

 

• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).


 

• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).


 

• Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. 
Marketing
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.


 

If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order confirmations, and information about your legal rights).
 
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:


 

• With other companies only if necessary in the operation of the website.

 

• With our suppliers and service providers working for us, e.g. payment processors, delivery companies.


 

• With our professional and legal advisors.


 

• With third parties engaged in fraud prevention and detection. 


 

• With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.


 

• Otherwise where we have your consent or are otherwise legally permitted to do so.

 

Mallorcan Soul 2025